Table of Contents
What does it mean when a package is insured by USPS?
Insurance provides coverage of up to $5,000 for merchandise that is lost, damaged, or with missing contents in the custody of the United States Postal Service®. (Registered Mail® with insurance has a liability limit of $50,000.) Customers can purchase insurance at a local Post Office™ or online.
Is USPS liable for lost packages?
If your delivery were insured, USPS's claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.
Does USPS insurance cover the sender or receiver?
Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.
Does USPS refund shipping for damaged package?
A claim for a damaged package is very straight forward. If the item was insured and the USPS staff damaged the item while in their possession, a claim will reimburse you for the loss. Keep in mind you need a proof of value or an estimate of the cost to repair the items that were damaged.
How long does USPS insured delivery take?
Domestic deliveries arrive in 1-3 business days3 depending on where your
starts and where it's going. Tracking and insurance are included, shipping boxes and envelopes are free, and with Priority Mail Flat Rate®, you don't need to weigh shipments 70 lbs and under.
What does it mean when a package is insured?
Shipping insurance is a service that protects shippers against lost, stolen, or damaged packages. If an insured package does not reach its destination, or if it is damaged when it's delivered, then the shipper is reimbursed the declared value of the items in the package.
Are packages insured by USPS?
The Postal Service includes insurance for the following items: Priority Mail Express service, which includes up to $100 insurance. (See the Note below.) Priority Mail service, which includes up to $50 insurance for most retail packages, and $100 insurance for most commercial packages.
Is USPS liable for lost packages?
If your delivery were insured, USPS's claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.
Does USPS reimburse for lost packages?
Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.
What happens when USPS lost your package?
If it has been lost, late or missing for 7 days or more, you can: Go to for additional information: Find Missing Mail on USPS.com. Submit a Missing Mail search request at MissingMail.USPS.com. File a claim (for insured items meeting the appropriate timeframe).
Who is responsible for a package lost in the mail?
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.
What does it mean when a package is insured by USPS?
Insurance provides coverage of up to $5,000 for merchandise that is lost, damaged, or with missing contents in the custody of the United States Postal Service®. (Registered Mail® with insurance has a liability limit of $50,000.) Customers can purchase insurance at a local Post Office™ or online.
What to do if package says delivered but I never got it USPS?
If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days. Please check all potential delivery locations at your address.
Can I get a refund from USPS for damaged package?
If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date.
What happens if your package gets damaged?
Shipping carriers can be liable if you have proof they damaged the product during shipping. This can be hard to prove since you can't see what's going on with every individual package. But many of the major carriers offer shipping insurance to let the sender file a claim if the package was damaged or lost in transit.
How does USPS refund a claim?
- Approved online refunds will receive a check by mail.
- Approved refunds that were requested at the Post Office will be refunded in cash, check, or money order.
- Approved Click-N-Ship refunds are credited to the original payment account.
Does USPS refund?
Refund requests are normally processed within 2–3 business days. If USPS needs more information to process your request it will take longer than 2–3 business days. If your request is approved, it will be credited to the credit card associated with your account.