How do I talk to someone at Root?

You can call 866-980-9431 Monday through Friday from 9 a.m. to 8 p.m. ET for any general queries. If you need to talk to someone about a claim, you can call 866-980-9431 about a new claim or 866-489-1985 about an existing one Monday through Friday from 9 a.m. to 5 p.m. ET.

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Who is root Insurance owned by?

With a vision of completely transforming the insurance industry, Alex founded Root Insurance on the principle that rates should be based on driving behaviors, not demographics.

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How do I cancel my Root car insurance?

Fortunately, you can cancel your policy in one of three simple ways. To use the mobile app, navigate to policy & payments, select policy, and tap cancel my policy. If you would prefer to cancel over the phone, call an agent at 866-980-9431. You can also email help@joinroot.com and ask them to cancel your account.

How does Root know if I’m driving or not?

According to its site, during the test drive, Root uses several methods to measure driving behavior: GPS – Used anytime when Google maps or other navigation apps are opened. In addition to latitude and longitude, the GPS collects data like speed, altitude, and the direction a person is heading.

Is there a phone number for Root insurance?

New claims can be made 24/7 in the app or by calling: 866-980-9431. If you're not a Root customer, but you were in an accident with someone who has Root Insurance, you can file a claim online.

How long does it take Root to give you a quote?

Pretty quicklyβ€”in fact, you can get a quote in about five minutes with Root. If you're taking the test drive, you'll get your quote after a few weeks after we gather enough info to score your driving. If you're on the road a lot more than the average driver, you could even get your quote sooner.

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Does Root know if you speed?

When you apply for coverage, you'll get access to the Root car insurance app by downloading it to your smartphone. You'll need to bring your device with you when you drive for approximately two to three weeks. During your β€œtest drive,” the app will track your driving behaviors β€” speed, braking habits, mileage, etc.

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How does Root know if you are driving?

The Root app is a smartphone-based technology that measures users driving behaviors to determine who is a safe driver and offer them more affordable car insurance rates. Root uses a telematics tracking system that collects information about your car and how you're performing on the road.

Who is root insurance backed by?

Root Insurance, a Columbus-based car insurance startup that calculates insurance premiums based upon driver behavior, announced today that it has raised a $51 million series C round, led by Redpoint Ventures. Other participating investors include Scale Venture Partners, Ribbit Capital, and Silicon Valley Bank.

Is Root an actual insurance company?

Root also offers homeowners insurance, but it is only available to auto insurance policyholders and only available in certain states. The company gives homeowners a discount on their home insurance premiums for bundling car and home insurance.

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What kind of insurance company is Root?

Root Insurance is a usage-based insurance company that was founded in 2015. Drivers who want to purchase a Root Insurance policy must participate in an initial test drive to see if they qualify for coverage.

Can you cancel your car insurance policy at any time?

Yes, you can cancel your car insurance at any time. Before you do, it's a good idea to check with your insurer regarding their cancellation policy. Some companies require a notice period or apply cancellation fees.

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How do I delete my Root account?

If you wish to terminate your use of the Site, you may simply discontinue using the Site. If you wish to disable your account, simply email us at help@joinroot.com.

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How do I stop automatic payments on Root insurance?

Cancellations can be done through the Root app or by contacting the insurance provider directly at 1-866-980-9431.

How do I cancel my insurance account?

Contact your insurance provider: To cancel your existing insurance policy, you may call your insurer, contact an agent through the company's mobile app, mail in a cancelation request or speak to an agent in person β€” depending on your carrier's options.

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Does Root know if you’re speeding?

During your β€œtest drive,” the app will track your driving behaviors β€” speed, braking habits, mileage, etc. At the end of your test period, you'll find out whether Root will offer you a policy and how much you'll pay for the coverage.

Does Root track your driving all the time?

Root offers drivers the chance to pay based on driving behavior, which is continuously tracked by a mobile app.

How long does Root monitor your driving?

The test drive takes up to 30 days. Our app will measure things like braking, turns, and focused driving.

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How does insurance app know if you’re driving?

Magnetometer. The magnetometer works with the accelerometer and gyroscope to detect your phone's orientation. Like a compass, it measures your phone's relation to the Earth's magnetic field. All of the data collected through these instruments are put into an algorithm that accurately determines the motion of your phone …

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