How do I talk to a person at Progressive?

Log in and you can email or chat with a Progressive rep. Or, call 1-800-776-4737.

Customer Care at Progressive – Meet Maricris

Does Progressive Insurance have good customer service?

Based on our survey data, Progressive does not compare well to other insurance companies. It scored poorly for customer service, claims handling, and customer loyalty. Premiums are marginally less than the national average.

Does Progressive Insurance have good customer service?

Based on our survey data, Progressive does not compare well to other insurance companies. It scored poorly for customer service, claims handling, and customer loyalty. Premiums are marginally less than the national average.

What does Progressive customer service mean?

It's more than just a phone call for our call center reps at Progressive. Our customer service and inbound sales reps educate customers about coverage options, quote policies, and sell additional products like Home, Renters, Motorcycle, and Boat policies. The one thing they don't do: make cold calls.

Does Progressive have local agents?

We work with over 38,000 independent agents across the country. You'll be sure to find an agent in your area.

How do I talk to a person at Progressive?

Log in and you can email or chat with a Progressive rep. Or, call 1-800-776-4737.

Does Progressive have good customer service?

Based on our survey data, Progressive does not compare well to other insurance companies. It scored poorly for customer service, claims handling, and customer loyalty. Premiums are marginally less than the national average.

Career Pathing at Progressive

How do I make a payment to Progressive?

  1. Log in online.
  2. Get the Progressive mobile app.
  3. Pay via text.
  4. Call 1-800-776-4737.
  5. Set up automatic payments.
  6. Send a check by mail.

How does Progressive pay claims?

We pay you its actual cash value — which is the market value of your vehicle based upon several factors, such as its pre-loss condition, age, options, mileage, etc. — minus any applicable deductible if you're Progressive insured. We work with a third-party to help determine the actual cash value.

What insurance company has the highest customer satisfaction?

USAA. USAA is the best insurance company in our ratings. According to our 2022 survey, USAA customers report the highest level of customer satisfaction and are most likely to renew their policies and recommend USAA to other drivers. USAA also has the lowest rates in our study, beating the national average by 35%.

Does Progressive pay well on claims?

However, when it comes to the major personal auto insurers, Progressive gets the worst ranking. The other three major insurers are State Farm, Geico and Allstate. They all pay better than Progressive. Those companies are not great.

How do I talk to someone at Progressive?

Log in and you can email or chat with a Progressive rep. Or, call 1-800-776-4737.

Can I cancel my policy with Progressive online?

Can I cancel my Progressive policy online? Auto policies can't be cancelled online, but you may cancel your policy over the phone, by mail, or via email.

Does Progressive send texts?

If you filed your claim with a rep over the phone or online, you'll recieve a text message * with your invitation code. If you filed your claim through the mobile app, a rep will contact you and then send you a text message with your invitation code.

Progressive Insurance Problems

How long does it take Progressive to respond to a claim?

We resolve many property damage claims within 7 to 14 days, but repair times can vary greatly based on your vehicle, the damage, etc. No matter what, we'll work quickly and efficiently so you can get back to your normal routine.

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