Does Liberty Mutual have good customer service?

Liberty Mutual received an overall satisfaction score of 79 out of 100 by a pool of its customers, in a NerdWallet survey conducted online in July 2021. To put that in perspective, the average score among seven insurers was 79, and the highest was 83. No. 1 out of 8 companies.


What number do I call to cancel Liberty Mutual Insurance?

The process and possible fees for policy cancellation varies according to the insurance regulations in your state. Give us a call and our customer service experts will help you through the process. If you need to cancel your policy for any reason, we're happy to help. Call us anytime at 1-800-290-8711.

How do I make a claim with Liberty Mutual?

  1. Connect using social:
  2. Contact claims by phone: For claims support: 1-800-225-2467.
  3. By mail: Liberty Mutual Group. ATTN: Remittance Processing. 100 Liberty Way. Dover, NH 03821-7500.

Can you pay Liberty Mutual over the phone?

Make a one-time payment using your name and birthday – no log in required. Sign up online through your bank using your Liberty Mutual policy number. Call 1-800-290-8102 to automatically deduct your bill from your paycheck on a recurring basis. Call 1-800-824-7317 to pay using our automated phone service.

Is Liberty Mutual customer service good?

Customer satisfaction (J.D. Power) — Above average: J.D. Power rated Liberty Mutual above average in its 2021 survey in terms of overall customer service. Financial strength — Good: A good financial strength rating indicates you need not worry about Liberty Mutual's ability to pay out insurance claims.

Is Liberty Mutual good at paying claims?

Liberty Mutual is a reliable company when it comes to paying claims. It holds an A financial strength rating from AM Best, which shows its ability to pay out claims to Liberty Mutual customers.

Liberty mutual "great customer service"

Is Liberty Mutual a good company for homeowners insurance?

Liberty Mutual is No. 9 in our rating of the Best Homeowners Insurance Companies of 2022. That said, it's almost at the top for Cheapest Homeowners Insurance rating, at No. 2.

Can I cancel my Liberty Mutual policy online?

That said, Liberty Mutual is a company you're going to have to call to cancel your policy. Their number is 1-800-290-8711. You cannot cancel online or via the Liberty Mutual app.

Can I cancel my insurance by phone?

The easiest way to cancel your car insurance is to call your insurance company or agent. In many cases, a phone call is enough to cancel your policy or stop insurance renewal. However, some insurance companies may require you to pay a cancellation fee and sign an insurance cancellation form or letter.

Can I cancel my insurance policy online?

If you want to cancel your car insurance policy, you have options. With most insurers, you can call an agent, send a written notice or cancel in person. Most car insurance companies won't let you cancel online.

How do I make a claim with Liberty insurance?

  1. Connect using social:
  2. Contact claims by phone: For claims support: 1-800-225-2467.
  3. By mail: Liberty Mutual Group. ATTN: Remittance Processing. 100 Liberty Way. Dover, NH 03821-7500.

Liberty Mutual Interview Questions with Answer Examples

How fast does Liberty Mutual pay claims?

In general, it can take Liberty Mutual an average of ten weeks to respond to a demand package. After reaching a settlement, it can take anywhere from two to six weeks to receive a settlement check.

How does Liberty Mutual claims work?

Once you've filed, a Liberty Mutual Claims Representative will review the incident details and get back to you within 1-2 business days. You can also get updates and manage any next steps — including document uploads, repair scheduling, etc. — in your online account.

Is Liberty Mutual good at paying out claims?

Liberty Mutual also has an A (Excellent) rating from AM Best, which indicates its financial ability to pay out claims. The company has a solid reputation with the Better Business Bureau (BBB) too, with an A+rating.

Fast-Track Your liberty mutual insurance company – Liberty Mutual

Where do I send payments to Liberty Mutual?

  1. Contact our billing team. Telephone: 1-866-290-2920 , Monday through Friday, 8 a.m. to 8 p.m. ET. Online: If you have a question about your bill, please contact us by submitting our online form.
  2. Mail your payment. Liberty Mutual Insurance. P.O. Box 2839. New York, NY 10116-2839.

How long does it take Liberty Mutual to process a payment?

Affinity payments are processed 30-45 days after the end of the activity period, either monthly or quarterly. Payments are made via EFT/ACH and statements are published to a secure Statements Portal.

What is the grace period for Liberty Mutual?

Allowing for a 60-day grace period for the cancellation, conditional renewal or non-renewal of a policyholder's insurance policy for failure to pay premiums; During the 60-day period, waiving any late payment fees.

Interview with Jake Montague at Liberty Mutual Insurance

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