What do I do if my UPS package is damaged?
UPS: If you are the receiver, notify UPS (by filing a claim online or by calling 1-800-742-5877) or notify the shipper to initiate the claims process. If you are the shipper, notify UPS (by filing a claim online or by calling 1-800-742-5877). UPS Customer Service will send a claim notification with a claim number.
Will UPS reimburse me for a lost package?
If you receive a report from a recipient of a missing or stolen package, UPS will want to work with you to find the package or provide reimbursement for the replacement or purchase cost, whichever is less. Responding promptly to these occurrences is essential to good customer service and return business.
What do I do if UPS loses my package?
- Call 1 (800) 742-5877 – speak with customer service for a tracking update.
- Ask neighbors if they received the package.
- Wait 24 hours after the expected delivery date and time to file a claim.
- Start a claim with UPS here. . .
How long does it take UPS to investigate a lost package?
UPS claims tend to take about ten days to investigate and process completely, at which point you could receive a full refund should your claim prove successful. The shipper, receiver, or a third party can file a claim.
Does UPS actually Investigation lost package?
We may inspect the package at the shipper's or receiver's site, or collect the package for inspection at a UPS facility. Once our investigation is complete, we will email, fax, or mail a notification letter to the shipper. We will not send inspection information to the receiver of the package.
Will UPS replace damaged packages?
Senders or recipients of packages can use our online claims process to report damaged packages. Inspection by a UPS representative may be required. You also have the option to submit photo documentation with your claim.
How do I report a damaged item to UPS?
- Provide Some Details about the Parcel. This can be the parcel's tracking number, weight or contact information for the recipient.
- Let us Know your Role in the Claim. Indicate your relationship to the parcel. …
- Support your Claim with Additional Documentation. …
- Submit Your Claim.
Will UPS refund for broken item?
Luckily, you can receive a full refund when a damaged shipment was delivered to you. However, UPS® has a five-step process to follow before a shipper can get the claim paid.
What is UPS Standard insurance?
UPS provides all packages automatically with $100 worth of liability for loss or damage. A shipper can choose to declare a higher value for the shipment with an additional charge.
Should I buy UPS insurance?
Whether or not
is worth the cost depends on your shipping volume and the value of your items. The chance of an average letter or package getting lost or damaged is relatively small. But if you are shipping a high volume of valuable items, then shipping insurance will likely pay for itself.
Does UPS insure packages for free?
Even if the cost of goods is minimal, the no-cost insurance that UPS provides can help replace the item in the event of a lost or damaged package.